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Return Authorization Request Form

Your complete satisfaction is our number one goal. If, for any reason, you are not 100% satisfied with your purchase, you may return the item within 90 days from the date your order was received for a refund. We cannot exchange items. Please place a new order online for the replacement item(s).

No claims for shortages or damages will be honored unless reported within 10 business days from date of delivery.

About Restocking Fees & Refunds : There is a 15% re-stocking fee on any return that is not an error of our company or website.

Products must be returned with the original box, packaging, all manuals and accessories along with your proof of purchase. Merchandise must be in new condition. The value of any missing items and/or damaged items will be deducted from the credit amount of a return.

Shipping/Handling costs are not refundable.

If you return a product that qualified for free shipping when ordered, our actual outbound shipping costs will be deducted from your return refund.

It is the original purchaser's responsibility to ensure that returns are adequately packaged, insured, and tracked. All shipping costs are the responsibility of you, the customer.

Pending inspection, refunds will be issued within 14 days of receipt. Refunds will be in the same form previously accepted for payment.

Step #1 : Complete this form and submit. Your return cannot be processed without completing this form.

Step #2 : Ship the products back to us in the original packaging with the Return Number from the confirmation e-mail marked on the outside. Absence of a Return Number will delay your return credit.

ALL FIELDS IN RED ARE REQUIRED!
Order/Web ID #:

Contact Information

Please be sure you enter either the shipping or billing zip code used when your order was placed.
Full Name:
Street Address::
 
City, State, Zip: , ,
Email:
Phone:

I am returning the following:

This form can be used for one or multiple returned items.

Enter Part Number(s), 1 per line Click 'Add a Row' to enter more.
Part Number:
Description:
Reason for Return:
[+] add a row.
Desired Action:
Find a Trailer Hitch by calling 1.877.507.0711
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Why Shop With Us?

Towing Experts

We have over 50 years experience in the towing industry! We are the experts! Towing Experts...

Lifetime Guarantee

We are the only hitch company online that offers you a Lifetime Guarantee on all of the products that we offer. Lifetime Hitch Guarantee...

110% Price Protection

Find the exact same product bought from us for a lower price on another web site, we will refund you 110% of the difference between the lower price and our price. 110% Price Protection...

Easy Returns

If you need to return a product that you ordered from us please contact us via our toll-free telephone number to work out the return - without any hassles or headaches. Easy Returns...

Knowledgeable Support

Call toll-free 1.877.507.0711 for expert advice on everything we offer.

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M - F: 8am to 5pm (CST)

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